Problem Description:

The temperature during the sterilization process did not reach the required level.

This issue may have several causes:

• A faulty temperature sensor misreading the chamber temperature
• A leak in the system preventing temperature buildup
• Limescale in the steam generator, reducing its efficiency
• A worn-out water pump that fails to supply water properly
• Or a malfunctioning mainboard that misinterprets sensor data
• Using distilled water mixed with alcohol or scented additives, which can negatively affect the sterilization process and trigger this code.
• It’s also possible that poor hose positioning or low water level is interfering with proper operation.

How to solve it:

• Ensure that the blue hose is fully submerged in proper water
• Make sure the red hose is not positioned vertically throughout its length, which can create an air trap

Remember! Only use pure distilled or demineralized water (the total mineral content must be below 10 ppm, or in terms of conductivity, below 15 μS/cm) – do not add alcohol, fragrances, or other substances.

If the issue persists, please contact Enbio Service by clicking the button below to fill out the service form.